Warranty & After-Sales Policy

This policy explains how Koyee Outdoor handles quality claims and after-sales support for wholesale and OEM/ODM orders. It applies to B2B buyers only.

1. Quality Commitment

We inspect products before shipment according to the approved sample, specification sheet and order confirmation. Our goal is to deliver products that match the agreed quality standard.

2. Claim Period

Any quality claim must be submitted within 15 calendar days after the goods are received, unless a different period is agreed in writing in the order confirmation.

3. How to Submit a Claim

Please contact us with:

Order number and invoice number
Product name and SKU
Quantity affected
Clear photos and, where possible, video evidence
Description of the defect and how it affects use

Please keep the affected goods available for inspection until the claim is resolved.

4. Remedies

After reviewing the claim, we may offer one or more of the following remedies:

Replacement of defective goods in the next shipment
Credit against a future order
Partial or full refund for the affected quantity
Other remedy agreed in writing

5. Exclusions

Claims may be declined where the defect results from misuse, improper storage, unauthorised modification, normal wear and tear, or failure to follow care instructions.

6. Custom and OEM/ODM Orders

Custom and OEM/ODM orders are made to the approved sample and specification. They are not returnable for change of mind. If a custom order does not match the approved sample or written specification, we will treat it as a quality claim under this policy.